Terms & Conditions

Booking & Payment

A booking is secured upon receipt of a 50% deposit. This deposit is only refundable if cancelled 7 or more days before the event.

The remaining balance must be paid no later than 48 hours before the event start time.

Failure to pay the remaining balance within this timeframe may result in cancellation of the booking and loss of the deposit.

Cancellation By Us

In the unlikely event that we are unable to attend due to illness, vehicle breakdown, equipment failure, severe weather, or circumstances beyond our reasonable control, we will provide a full refund of all monies paid.

Our liability shall be limited to the total amount paid by the customer.

Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control including severe weather, acts of God, strikes, power failures, road closures, venue restrictions, government regulations, or other unforeseen events.

Venue and Access Requirements

Our equipment is large, heavy, and delicate. To ensure the safety of both guests and equipment:

Ground-floor access is preferred.
If the booth is located on an upper floor, a suitable passenger or goods lift must be available.
Unfortunately, we are unable to carry equipment up multiple flights of stairs.
Venues requiring access via more than a small number of steps may not be suitable for setup.

If access restrictions prevent us from safely installing the booth, we reserve the right to cancel or modify the service without refund.

Space Requirements:

The client must provide sufficient space for the photo booth, backdrop and guest queue area. Specific space requirements can be provided upon request before booking.

It is the responsibility of the client or event organiser to:

Confirm the venue is suitable for setup.
Ensure adequate access is available.
Obtain any permissions required by the venue for the operation of the photo booth.

Any delays or inability to operate caused by unsuitable access, insufficient space may result in reduced operating time, for which no refund or extension can be guaranteed.

Guest Behaviour

We reserve the right to suspend or terminate operation of the booth where guests display threatening, abusive, intoxicated, or unsafe behaviour.